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Home > Retailers > Ordering Information
Ordering Information for Retailers New accounts must be prepaid, charged to a credit card or sent COD. Please include credit information and a copy of your resale certificate with your first order. We're pleased to accept VISA, MasterCard and American Express.
We regret that we can not accept online orders for retail customers. Please fax, email or phone your orders at your convenience.You may download our order form here. Retailer FAQ What is Your Co-Op Policy? We are happy to assist accounts with advertising. Please contact our Sales Manager, Byron Parnell, for more information. May We Return Books? Permission is required for all returns. Please fax or mail your return request and include invoice numbers for each item. Items from open invoices are not eligible for return. Items from paid invoices dated between six months and one year from the date of your request are eligible for return. Please note, our returns address is dependent on the quantity of books being returned. We will provide the correct address with your authorization. Damaged or shopworn books are not eligible for return, and will not be processed for credit. Damaged books are destroyed upon receipt in our warehouse, and cannot be returned to you. Refund checks are not issued for credits applied to your account. Credit for each return will not be processed and cannot be claimed until the return is received. Please report any damages or discrepancies with Kane/ Miller shipments within 30 days of the invoice date. Who is my Sales Representative? Your local Sales Representative is available to assist with all aspects regarding your account, or you may Contact Us directly for assistance. |
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